Shipping, Returns & Cancellation

 

What are the delivery options?

We offer following delivery options:

Within India:

1. Standard Delivery: Goods are delivered within 12-15 working days. Delivered through Indian Post.
2. Express: Goods are delivered within 5-6 working days. Delivered through courier service.

Outside India:

1. Standard Delivery: Goods are delivered within 15-25 working days. Delivered through Indian Post.
2. Express: Goods are delivered within 7-10 working days. Delivered through courier service.

What are the delivery charges?

The delivery charges are mentioned below for each option:

Within India

Standard Delivery (Within India):

  • If the Net Order Value is below or equal to Rs. 300 = Rs 50 is charged for delivery
  • If the Net Order Value is above Rs. 300 = Free Delivery (anywhere in India)

Express Delivery (Within India):

  • If the Net Order Value is below or equal to Rs. 500 = Rs 100 is charged for delivery
  • If the Net Order Value is above Rs. 500 = Free Delivery (anywhere in India)

Outside India

Standard Delivery:

  • If the Net Order Value is below or equal to US$50= US$20 is charged for delivery
  • If the Net Order Value is above US$50 = Free Delivery)

Express Delivery:

  • If the Net Order Value is below or equal to US$50= US$25 is charged for delivery
  • If the Net Order Value is above US$50 but below or equal to US$100= US$30 is charged for delivery
  • If the Net Order Value is above US$100 = Free Delivery

Are there any hidden costs (sales tax, octroi etc) on items?

There are NO hidden charges when you make a purchase on our website. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

However, certain import duties might be applicable depending on the buyer country’s import laws.

Are there returns available?

Returns are easy. Contact Us to initiate a return. The returns are only available with in 15 days of your purchase.

You will have to send the goods to our warehouse facility:

B. Jain Publishing Group,
D-157 Sector 63 Noida,
Uttar Pradesh – 201307, India.

What is the refund process?

Incase of returns, once we receive the goods, we will credit you the money in the same order as the payment was made.

Incase of goods not available or order is cancelled by the buyer, the money is credited to the buyer’s account in the same order as the payment was made.

What is the cancellation process?

The order can be cancelled within 24 hours of placing the order. For cancellation, please call +91-120-4933333 and speak to the customer care executive in Pegasusforkids division.